Washington Multistate Pharmacy Jurisprudence MPJE Practice Exam

What is required for prescriptions that are mailed to the patient?

1. Direct counseling by phone

2. No counseling is required

3. An offer in writing for counseling

4. Counseling via email only

The correct answer is: Direct counseling by phone

When patients receive their prescriptions through the mail, direct counseling by phone is required. Unlike in-person prescriptions, where counseling can be done face-to-face, mail orders require a different method of communication. Counseling via email may not be appropriate as it may not guarantee immediate response or proper communication of important information. Even though the communication method is different, it is still necessary for patients to have the opportunity for direct counseling in order to ensure proper understanding and use of their medication. While an offer for counseling in writing may seem like a good option, it does not offer the same level of interaction and clarification as direct counseling by phone. Additionally, not all patients may have access to email or may not regularly check their email, making counseling via email a less reliable option. Therefore, the best course of action for prescriptions mailed to patients is direct counseling by phone.